Intervention Specialist
Benefits of the Intervention Specialist:
• Bonus potential between $12,000.00 to $15,000.00
• Comprehensive medical, dental, vision, and pet insurance
• 401(k) with 4% company match
• 15 days of PTO including 1 Floating Holiday
• Monday-Friday schedule with no weekends
• Equipment provided: laptop, two monitors, and monthly Internet stipend.
About the Company:
Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing advanced, evidence-based interventional treatments including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is an effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts we offer compassionate, comprehensive mental healthcare. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.
About the role:
The Experienced Behavioral Health Intervention Specialist will review individuals seeking interventional services like TMS and Esketamine, IV Ketamine and other treatments through Mindful Health Solutions. This role involves meeting key performance indicators for working with and scheduling new patients with interventional services and follow through to treatment start. This person needs to have the ability to listen actively, to use good judgment and function well with potential patients, with the ability to manage multiple priorities simultaneously.
Responsibilities:
- Handle inbound and outbound calls from potential new patients, and conduct initial assessments to understand the patient's needs, challenges, and therapeutic goals.
- Utilize motivational sales techniques and knowledge of treatment options to make informed and accurate decisions about what types of treatment may be appropriate for the patient to explore.
- Strong active listening, assessment skills, particularly for people in crisis, for suicidal potential and potential to harm to self and others.
- Guide patients through the intake process, explaining procedures, requirements, and necessary documentation.
- Communicate with team members to coordinate care.
- Follow up:
- Implement timely and effective follow-up procedures to nurture leads and convert potential patients into confirmed intakes. Document follow up/lead status appropriately.
- Build and maintain strong relationships with internal partners, with clinic teams and potential referral sources, addressing any questions or concerns they may have throughout the process.
- Compliance:
- Stay informed about regulatory requirements and ensure compliance with all relevant laws and policies.
- Follow ethical guidelines and maintain a high standard of professionalism.
- Qualifications:
- Bachelor’s degree in social work, counseling, or psychology or related social services field from an accredited college or university or combination of Education, training and experience with necessary knowledge, skills, and abilities.
- Proven experience in a sales role with patients (behavioral health interventional treatments, TMS or ESK preferred)
- Sales or patient facing role in the healthcare industry.
- Excellent written, verbal, and oral skills, ability to manage multiple priorities simultaneously
- Ability to work collaboratively in a team-oriented fast-paced environment. Excellent people skills required.
- Familiarity with healthcare terminology, insurance and mental health services is a plus.
- Detail-oriented with strong organizational and documentation skills.
- Computer knowledge with technical proficiency so you can utilize computer systems to search for information and enter essential data into electronic records.
- Candidates living in PST or MST are highly preferred.
If you are a dynamic individual with a passion for sales and a commitment to providing excellent patient experiences, we invite you to apply for this exciting opportunity. Join us in making a positive impact on the lives of our patients through effective sales intake processes.
